What guarantees can I get?
Everyone who shops on SandhuOnlineShop.com receives the following guarantees:
1. Full Refund if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
2. Full or Partial Refund if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Sellers can also offer additional guarantees for their products:
3. Domestic Returns
Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!
4. Guaranteed Genuine
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
How does Buyer Protection work?
1. Contact the Seller
If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller.
Most sellers are happy to quickly resolve any issues.
2. Open Dispute to Make a Refund
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.
Here, you can formally discuss solutions with the seller.
3. Escalate Dispute to SandhuOnlineShop.com
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem